You're correct, so maybe there's a caveat. You need to have quality in the beginning during market capture mode. Once the customer is entrenched, you can then s

You're correct, so maybe there's a caveat. You need to have quality in the beginning during market capture mode. Once the customer is entrenched, you can then slack or even enshittify your product to some point. You're playing with friction that may lose the business, but comfortable customers can tolerate quite a bit for the familiar.