It's a long shot, but you could try calling the CEO, Jon Karlung Phone: +46 (0)761 110160 (this is a cell phone, so there is a chance he's not away from it even

It's a long shot, but you could try calling the CEO, Jon Karlung Phone: +46 (0)761 110160 (this is a cell phone, so there is a chance he's not away from it even though the time is closing in on 1 AM over here) Alternatively, same reasoning with the CEO of Bahnhof Unipessoal Lda: Johnny Aspman Phone: +46 (0) 76 111 01 02 I hope you will get help sorting this out as soon as possible, but I would add that unless you signed up for 24/7 duty service, I don't think you are being quite fair to the provider; so far you are getting exactly what they declared you would: Phone support 08:00-18:00 CEST, weekdays. Good luck!