4 ms·
So let's say you own a restaurant joint. Bob's Asian takeaway. You enter your phone number and opening hours; phone number 123-45-789, open 12.00 - 22.00, mon
by TrackerFF 1y ago
So let's say you own a restaurant joint. Bob's Asian takeaway.
You enter your phone number and opening hours; phone number 123-45-789, open 12.00 - 22.00, mon - sun
One day the phone goes suspiciously quiet. A customer stops by your shop, and orders something. He mentions that he tried calling, but the number he got on google must've been wrong because some automated robot message.
You decide to google your own restaurant, and sure enough, the phone number that shows up is 800-00-123. But your keen eye also spots that the link to the restaurant isn't www.bobsasiantakeaway.com, but rather www.bobsasiantakeaway-food.com
Any way you try to search, the top results only point to that website, phone number, google maps location, etc.
Suddenly a sales rep from some company calls you, and offers you a deal - if you pay [x€ month], they will help with increasing your sales. You say OK, I'll try.
Not too long after, calls and orders start coming in a before. You try to call 800-00-123 from your private cellphone, and sure enough - the phone at work starts ringing. You click on the link www.bobsasiantakeaway-food.com, and you're redirected to www.bobsasiantakeaway.com
If you stop the payments, no more phone calls and no web traffic.
You change the name of your restaurant? A new version of the above pops up immediately. You report it to the relevant authorities, but you're told it could take months and months for them to look at your case...you can't survive 6 months with minimum sales.
For some unfortunate small fish, that's sort of how it works.
- bufferoverflow 1y agoHow do they change the phone # and the website of your business?
- mtsr 1y agoThey don't. They push you down the search results through SEO and link-farming on their giant web empire.
- makoto12 1y agoAnecdata: my neighbour runs a doggy day care. She's been flooded with 1 star reviews (clearly not from her customers), and received similar coercive phones calls to help her improve her online presence. Not much she can do about it, as Google is not particularly responsive
- TechDebtDevin 1y agoThe US made leaving fake reviews illegal this year. If they ever start enforcing it, its thousands per fake review.
- j16sdiz 1y agoWhat if those reviews come outside US? Can they force Google to take them down? It is trivial to hire someone in Asia to do these kind of fake reviews
- Beijinger 1y agoThen you may take a less generic name and trademark it (USD 400 ?). This should put a stop from it, at least using it in a domain name for food. "Bobs Fusion Cuisine" I am not in the food industry. But after having read this, this would be definitely something I would consider. But maybe too much for a Mom and Pop shop. In fact, I have found Mom and Pop shops extremely difficult to do business with.
- jancsika 1y agoWas there ever anything like a class action lawsuit over this?