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In our case Google updated the company phone number from the Chamber of Commerce register. We don't provide phone support, but by law you have to have a phone n
by speleding 1y ago
In our case Google updated the company phone number from the Chamber of Commerce register. We don't provide phone support, but by law you have to have a phone number in that register (in the Netherlands). I put a voip number in there that goes straight to a voicemail, it tells people we don't offer phone support. So I removed it from the Google Business profile, but every once in a while they decide to "helpfully" put it back.
- weberer 1y ago[flagged]
- noobermin 1y agoPhone support is different than providing a number through which you can be contacted for non-support purposes.
- speleding 1y agoIf someone does leave a message we get an email from the voip service with that message as an attachment, and we listen to it. I figure that should be good enough to comply with the law. That's better than trying to call e.g. Google. (We provide email support, of course. Setting up a call center would make our $9 SaaS product more than twice as expensive. We figure that customers rather pay a low price than have phone support. And there are many competitors they can go to if they really want to talk to someone.)
- jtwaleson 1y agoPro-tip, just say that "you have not gotten a business phone line yet" when registering at the Chamber of Commerce. That's a loophole I've used to stay unlisted, after my previous company got weekly spam calls.