2 ms·
TBH, I'm a bit surprised by this interpretation, as we don't have this problem with customers. Maybe it's an HN thing. I think we were only asked once or twice
by msarca 1y ago
TBH, I'm a bit surprised by this interpretation, as we don't have this problem with customers. Maybe it's an HN thing. I think we were only asked once or twice about how updates work. I'll take a look at CleanShot though. Thanks!
- dceddia 1y agoHave you hit the point where they have to pay again, yet? My product was originally offered as “one time purchase, one year of updates”, and the customer confusion/anger didn’t show up until I offered a discounted early renewal over Black Friday a few years back.
- msarca 1y agoNo, not yet, but I'm confident our customers will not be confused. We'll see.