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i flew delta out of ewr last week. the pilot announced over speaker that air traffic control was serializing take offs on one runway to avoid problems. we sat
by coderatlarge 1y ago
i flew delta out of ewr last week. the pilot announced over speaker that air traffic control was serializing take offs on one runway to avoid problems. we sat on the tarmac for two hours waiting our turn. that was on top of another hour delay for our flight arriving due to this policy.
delta doesn’t reimburse for missed connections claiming air traffic control policies are outside of their control.
it reminds me of a dev team i worked with once which used single threaded memcache as a way to serialize inbound requests to a server with improper locking logic inside.
- pixl97 1y agoSounds like it's time to drop Delta
- elijaht 1y agoWhat do you mean delta doesn’t reimburse connections? I believe they would still be responsible for getting you to your final destination
- coderatlarge 1y agothey still booked me on next day flight but refused any compensation for hotel or meals or ground transport for the overnight stay due to the missed connection.
- hbsbsbsndk 1y ago> delta doesn’t reimburse for missed connections claiming air traffic control policies are outside of their control. AFAIK if it's one booking on the same airline or a codeshare they are required to rebook you. If you planned a "connection" which is two single flights with different airlines you don't get any legal protections. This isn't just Delta, no airline will reimburse you for missing a flight you didn't book through them
- coderatlarge 1y agothey did book me on a flight the next day. i was scheduled to fly two legs on delta. but see my other replies below on lack of accommodation and rep behavior.
- hbsbsbsndk 1y agoIf the US had stronger regulation of airlines they would require compensation in these circumstances. In the EU you would be covered. Flying in the US is a hellscape now thanks to deregulation and union-busting.
- coderatlarge 1y agoperhaps. what’s more my ticket to cross from east coast to western state cost more than my previous ticket to cross the atlantic into the country. maybe that’s a rational market outcome but it’s hard to fathom sometimes.
- IAmGraydon 1y ago>delta doesn’t reimburse for missed connections claiming air traffic control policies are outside of their control. Reimburse? They'll put you on another connecting flight of your choice as any airline does. I did this on a Delta flight with a missed connection due to delay just last week. They also automatically upgraded me to Comfort+ at no extra charge for the inconvenience.
- coderatlarge 1y agono upgrades for me; not even an apology. imo the ground team leader was practically gleeful at not having to provide any compensation for the delay.