A lot more customer support seems to be handled by chat bots these days. For support that has migrated from humans to chatbots, I assume it's a poorer but cheap

A lot more customer support seems to be handled by chat bots these days. For support that has migrated from humans to chatbots, I assume it's a poorer but cheaper implementation. For support that has migrated from older chatbots (that seemed to base their answers on regexes or some weird branching logic), maybe it's an improvement? I'm not into this space, but I also assume that translation work is moving from a writing to an editing job, since an LLM can do that pretty well. I just had an LLM correcting my German mistakes for an email I had to send today. I'm also not sure that profitability is relevant just yet, as inference costs keep going down. Programming-related use-cases do encompass a lot of why GenAI is useful, simply because they make anyone able to write their mothertongue a programmer. It's fine if LLM-based products bootstrap with high-margin industries like tech, and move into thinner margin ones as costs go down. Of course I'm also not saying the current valuations and hype are justified (I don't know).