I don’t think we should ever put “implement LLMs/AI” as the goal. Process transformation should be defined in terms of user or business goals (reduce turnaround

I don’t think we should ever put “implement LLMs/AI” as the goal. Process transformation should be defined in terms of user or business goals (reduce turnaround time, reduce costs, improve customer experience, …). In the course of doing that the places where LLMs have a use will be apparent, but more often something a lot less clever will be the better solution.