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The number of people who communicate using the service when its free != the utility of a commercial service that's charging you to help customers. It never hur
by redrobot5050 18y ago
The number of people who communicate using the service when its free != the utility of a commercial service that's charging you to help customers.
It never hurts to add "one more" free tool to your promotional toolset. That said, if its $.75/update for @britneyspears, it makes more sense for them to just post info on her facebook "fan" page. Or leak it to TMZ.
Again, Customer Service through twitter while free == awesome. Paying for it, when you're already paying for an outsourced Customer Service Center (like Comcast and Time Warner cable do) not so much benefit.