The only problem I see with this analogy is that "Development" and "Programming" is an entirely different class of job as "Register attendant at a cafe." If it

The only problem I see with this analogy is that "Development" and "Programming" is an entirely different class of job as "Register attendant at a cafe." If it was the owner of the cafe who did this, then that'd be really strange, because obviously the owner probably does (or at least should) have the "big picture" in his/her mind. But some lowly employee who checks people out at the cash register? Of course they dont see the big picture, its not their business to. Good points though, although they are all kind of a no-brainer in my mind. This seemed a lot more like a chance to articulately vent frustration, than actually making any real points or major revelations. Sorry your family got hassled like this.