You switched the object of focus from profit to customers as if they were interchangeable. You are also using code and product/tech interchangeably, forgetting

You switched the object of focus from profit to customers as if they were interchangeable. You are also using code and product/tech interchangeably, forgetting that there is a lot of effort put into architecture, design and usability. Caring about the customer is caring about the product. Caring solely about profit is what enshitifies products.