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Empathy is the only skill that matters now.

• dbyte 1y ago
  Why?
  • MrDarcy 1y ago
    Hypothesis: empathy is the skill most effective at taking vague, poorly specified requests from customers and clients and transforming them into a design with well specified requirements and a high level plan to implement the design. For example, what a customer says they want often isn't what they need. Empathy is how we bridge that gap for them and deliver something truly valuable. Given empathy is all about feelings, it's not something models and tools will be able to displace in the next few years.
    • drivian 1y ago
      Totally agree, empathy is key for providing high quality context. Tried to write this down in a blog few months ago: https://substack.com/home/post/p-156334403 https://substack.com/home/post/p-156334403
      • MrDarcy 1y ago
        Thanks for publishing and sharing this.