Impossible to tell what is really going on in these sorts of posts where someone tries to escalate their anger at a company to posts on HN and probably other bo

Impossible to tell what is really going on in these sorts of posts where someone tries to escalate their anger at a company to posts on HN and probably other boards as well. From what I just read, the company tried to make accommodations and was reasonable and polite and some of the people in the thread were being troublemakers.