> I'm not clear on how changing the user interface isn't a technical solution Because by "user interface", we mean "human interface" or "people interface". Suc

> I'm not clear on how changing the user interface isn't a technical solution Because by "user interface", we mean "human interface" or "people interface". Such changes are human-/people-oriented, pretty much by definition. pg's "solution" is purely technical, since the human interface wouldn't change at all.