3 ms·
The customer service agents were accessing data they were already privileged to anyways. That's not how front line support agent access should work. You get ac
by lavezzi 1y ago
The customer service agents were accessing data they were already privileged to anyways.
That's not how front line support agent access should work. You get access based on active cases you are working on, not the keys to the kingdom because you might need to support a member at some future point in time.