> better training and more monitoring. That’s very load-bearing. It won’t help. The CS reps are based in a LCOL country so the opportunity for theft is simply

> better training and more monitoring. That’s very load-bearing. It won’t help. The CS reps are based in a LCOL country so the opportunity for theft is simply incredibly lucrative. What is really needed, is customer-in-the-loop for access to their data. The problem is, not all accesses would make sense. Doing analytics over the data of the top 1% of customers, for example, requires some level of access, but would freak out those customers if they had to approve it.