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This kind of thing smells like the next dotcom bubble. I personally use so-called "AI" tech every day, but I suspect these companies are wildly overestimating
by ravenstine 1y ago
This kind of thing smells like the next dotcom bubble. I personally use so-called "AI" tech every day, but I suspect these companies are wildly overestimating how much retention they'll be bringing in through these inevitably customer-hostile agents or whatever buzzword du jour will bring in. Even when it comes to very simple things like AI reviews summaries on sites like Amazon, I already pass right over them because they ignore more useful information like how closely the overall score predicts whether a customer will be satisfied with a product.
- donmcronald 1y agoIt’s a non-deterministic calculator and people are getting convinced it’s providing factual information. It’s great for ideas and discovering terminology, but it’s just not good at anything that needs factual, consistent output. We’re getting to the point where new technology is making many things worse and less productive.
- ravenstine 1y agoEven if LLMs could promise factuality, I'm not convinced that innovative ideas like shopping agents are what enough customers would actually want in practice. Sites like Walmart could benefit a lot more by better UX and faster shipping times. They'd probably be even better off not calling themselves Walmart.