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Pretty sure all the Big Banks use call centers and manage to avoid this.
by pm90 1y ago
Pretty sure all the Big Banks use call centers and manage to avoid this.
- kragen 1y agoThey haven't: https://www.americanbanker.com/news/call-centers-and-bank-branches-are-major-fraud-liabilities https://www.americanbanker.com/news/call-centers-and-bank-br... "Call centers and bank branches are major fraud liabilities" https://www.bai.org/banking-strategies/beating-crooks-at-call-center-fraud/ https://www.bai.org/banking-strategies/beating-crooks-at-cal... "Aite Group’s findings that 61 percent of fraud can be traced back to the [call] center are equally concerning, as is its prediction that contact center fraud loss will double by 2020."