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Klarna CEO says AI helped company shrink workforce by 40%
- duxup 1y agoNone of these kinda claims ever come with details. They just seem like "me too" announcements...
- gnabgib 1y agoSeems to contradict Klarna changes its AI tune and again recruits humans for customer service (253 points, 3 days ago, 125 comments) https://news.ycombinator.com/item?id=43955374 https://news.ycombinator.com/item?id=43955374 .. it's vaguely mentioned late in this article: He acknowledged a full tilt toward AI-based support roles resulted in lower quality work. But apparently not enough to pull the article/rewrite the title.
- mouse_ 1y agoThe end goal is to fire 100% of the workforce to secure an infinite, automated, exponential money printer. AI is merely a justification that he anticipates will sound nice enough to early VCs he's afraid will dump on him.
- etblg 1y agoWish they'd shrink the workforce by 100% so I'd never have to hear about Klarna and their stupid AI gimmick news again.