3 ms·

It always surprises me how different people's experiences very so widely between UPS, FedEx, and USPS. We ship packages via UPS, and have <1% lost/damaged. Not

It always surprises me how different people's experiences very so widely between UPS, FedEx, and USPS. We ship packages via UPS, and have <1% lost/damaged. Not sure how long it's been now since a damaged/lost package - maybe 300? It probably helps that our smallest packages are ~1000 cu inch and 6 pounds. Hard to lose. I don't like dealing with UPS customer service, but I really like the actual shipping service. And it's very fast and predictable. Very rare that it takes any longer than UPS WorldShip predicts. 1 day shipping to most of our customers in our state, and some in neighboring states.

jermaustin1 1y ago
From my memory (I didn't record lost and damaged separately, just "claims") it was mostly damages (I think same with all of the carriers), but I have no idea how solid oak/walnut/cherry trays that are 3/4" thick wrapped in bubblewrap and in a bubble mailer gets damaged by anything other than someone stomping on it. ETA: Except Christmas, that is basically 100% loss, though, about 50% of those losses seem to show up after the claims have been submitted.
- BenjiWiebe 1y ago
  We ship perishables (cheese) in styrofoam coolers. When we have a damage claim, what usually happens is that the cooler is broken or even smashed completely, and the cheese got too warm and separated. And then UPS won't pay out a claim, since they don't cover perishables, even when it's their fault for smashing the cooler. So we started self-insuring at $3 per order, plus we've learned how to package the cheese in the cooler better so it's less likely to break. And as I mentioned it's very rare now to get a damaged one.
  - int_19h 1y ago
    I tried to follow the link in your profile to find your store but it seems to ultimately go nowhere. Could you post it?
    - BenjiWiebe 1y ago
      It's my family's business, not my own, hence the link not taking you anywhere. It's www.jasonwiebedairy.com.

jermaustin1 1y ago

From my memory (I didn't record lost and damaged separately, just "claims") it was mostly damages (I think same with all of the carriers), but I have no idea how solid oak/walnut/cherry trays that are 3/4" thick wrapped in bubblewrap and in a bubble mailer gets damaged by anything other than someone stomping on it. ETA: Except Christmas, that is basically 100% loss, though, about 50% of those losses seem to show up after the claims have been submitted.

BenjiWiebe 1y ago
We ship perishables (cheese) in styrofoam coolers. When we have a damage claim, what usually happens is that the cooler is broken or even smashed completely, and the cheese got too warm and separated. And then UPS won't pay out a claim, since they don't cover perishables, even when it's their fault for smashing the cooler. So we started self-insuring at $3 per order, plus we've learned how to package the cheese in the cooler better so it's less likely to break. And as I mentioned it's very rare now to get a damaged one.
- int_19h 1y ago
  I tried to follow the link in your profile to find your store but it seems to ultimately go nowhere. Could you post it?
  - BenjiWiebe 1y ago
    It's my family's business, not my own, hence the link not taking you anywhere. It's www.jasonwiebedairy.com.