I sent an email to complaints department and they said wait 15-20 days, we waited then they responded with what I wrote here which is funds won't be made availa

I sent an email to complaints department and they said wait 15-20 days, we waited then they responded with what I wrote here which is funds won't be made available to you. I asked clarification and they did not respond for 20 days So I guess I will take legal action but I hope this to be resolved faster because lawyer told me these things can take years...