It's teaching people to handover their pin code on the phone. It goes against their own security advice of never handing over CC details on the phone > You're

It's teaching people to handover their pin code on the phone. It goes against their own security advice of never handing over CC details on the phone > You're the one calling them, so it's fine. Again, normalizing handing over complete CC details on the phone makes it much easier for scammers calling to succeed in asking for those details.