Airbnb host here. A couple months ago we found a bug where Airbnb allowed two different guests to book the same night. Absolute madness ensued. The worst part

Airbnb host here. A couple months ago we found a bug where Airbnb allowed two different guests to book the same night. Absolute madness ensued. The worst part is we had their support on the line for hours. And he told that they didn't even have a way to escalate technical issues. His job was to stall on the phone and be yelled at until hosts gave up. Unfortunately it's just the latest example of awful experiences with the company. As a host you are liable for everything. The only way to get them to hold up their end of the bargain is small claims court. They collect their fees for doing nearly nothing for either party. You will not find a way to contact any individual at Airbnb. It's an impressively seamless anti-human design. They have built a wall and kicked down the ladder.