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I don’t have a good way to authenticate someone is calling from the bank on my end. I ask what the basic issue is, then call the general bank number (or a numb
by al_borland 2y ago
I don’t have a good way to authenticate someone is calling from the bank on my end.
I ask what the basic issue is, then call the general bank number (or a number to their department, which I validate online before calling it). That way I’m initiating the call to a trusted number, and they can go through their process to authenticate me. Every time I’ve done this the person calling has understood and seemed to appreciate the caution.
- deleted 2y ago[deleted]
- lurking_swe 2y ago> I don’t have a good way to authenticate someone is calling from the bank on my end. You could ask them to list your last 3 transactions, and their exact amounts. Easy to cross-reference by looking at your banking website / app.
- aspenmayer 2y agoUnless the system you use the check that balance is compromised on your end or their end. If you have malware, they can be looking at the same numbers you’re looking at, so that isn’t fool-proof. If your account is already compromised, they may just be phishing for 2fa tokens to initiate some kind of account change, like the kind that would complete their total account takeover, at least until you or the bank notices suspicious activity.
- lurking_swe 2y agoi mean if you have malware, all bets are off IMO. But good point.