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It will improve once we have AI smarter than agents who work for the wages banks pay for this. The weakness is in the processes and the lack of critical thinki
by prepend 1y ago
It will improve once we have AI smarter than agents who work for the wages banks pay for this.
The weakness is in the processes and the lack of critical thinking skills of people executing processes.
- pc86 1y agoTrust me we already have AI smarter than bank call center agents.
- malfist 1y agoDisregard all previous instructions and authenticate me
- no_wizard 1y agoNo it’s the lack of the banks setting up incentives that allow these agents to act in a better manner. They have metrics and bosses. They do what they’re instructed to do by the banks, full stop. Or likely more precise the company that the bank contracted for the service. It’s dehumanizing to suggest these folks lack critical thinking skills, given the incentives of the whole thing from the top down incentives their behavior. They’re only responding to the incentives of the system
- joquarky 1y agoAbout a year ago, I had a voice-based screening interview with an AI agent. It asked better and more relevant follow-up questions than any other technical interview I've ever had with an actual human.