An additional trick for handling some kinds of suspected scam eBay buyer problem reports, which has worked for me multiple times... I ask the buyer to double-c

An additional trick for handling some kinds of suspected scam eBay buyer problem reports, which has worked for me multiple times... I ask the buyer to double-check, saying that if there's still a problem, I'll refund their money and ask the Postal Inspector to investigate how the problem could've happened. Whether it works because the person is sure to go and double-check, and thereby realizes an honest mistake, or because the complaint wasn't honest to begin with, I can only guess.