Non US Call centers can't handle cancellations. If they can't convince you to postpone, they have to transfer you to some US Call center specifically for Retent

Non US Call centers can't handle cancellations. If they can't convince you to postpone, they have to transfer you to some US Call center specifically for Retention or something like that. The transfer process impacts the metrics of the agent. You know, like call length, customer survey, customer callbacks, etc Well transfers are also a metric. That specific agent might prefer a "callback" over a "transfer" that month. W/e Your best strategy is to open the call with: "hi, I want to cancel my service" And don't give details about any problem, you just want to cancel. Period. If the agen't "can't transfer" ask for a supervisor. Could be 5 - 15 more minutes but at least you don't have to call again. If you ask for "an American" or "someone who can speak english", depending on the call center company, you can get a call drop, a soft retention, a transfer to the agent beside, or a transfer to a call center in the US. YMMV my two cents