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Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? I personally don't want that. Click to cancel? Sure

Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? I personally don't want that. Click to cancel? Sure. But perfectly symmetrical is not something I need and in many cases not something I want.

consp 1y ago
> Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? Yes, since the alternative is what you have now: impossible to find and if you find it highly annoying. Even if you have the law which says "canceling must be as easy as subscribing" like where I live it still isn't even close due to efforts of government creating a law but failing (by design) to fund the agency tasked with keeping the companies in check.
wing-_-nuts 1y ago
>Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? ABSOLUTELY YES
- accrual 1y ago
  Even better would be a little field showing the rate and due date: [Cancel] [USD 12.99/mo billed on the 20th]
- fastball 1y ago
  Fair enough. I'm going off my experience with cookie banners, and how that whole thing seemed like a great idea at the time but turned out to mostly be an incredible annoyance. In the same way, I don't think I'd enjoy a cancel button being front-and-center and cluttering up an interface at all times, given that I don't want to perform a cancellation action the vast, vast majority of the time when I am using a subscription service. 95% of the services I use already stick a cancellation button in either a "billing" section or a "user" section, which is generally quite easy to find and use in the rare instances I need it.
hurfebuff 1y ago
Would you want a "click to subscribe" function that works like that? I wouldn't, I would like some form of confirmation before buying a subscription. I don't see the problem in a unsubscribe function having a symmetrical confirmation in any service that doesn't try to trick me into a subscription. And actually, even more so for services that try to trick me...
reverendsteveii 1y ago
I want the big cancel button
- 0_____0 1y ago
  I think realistically three clicks would be fine. Click to settings Click to cancel Click to confirm cancel Usually signing up takes more effort than that! I didn't even have to type anything.
jjulius 1y ago
>Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? Yes.
tchalla 1y ago
It's ok that you don't need something. That's fine. That said, we don't define policies based on your need. So, I won't disqualify your need. I would ask you to think more than you.
- fastball 1y ago
  If this suggested policy isn't based on consumer need, what is it based on?
jabroni_salad 1y ago
Could you describe your ideal cancellation workflow?
- tzs 1y ago
  I'd be happy with this. 1. Login 2. Go to your account page. 3. That should have a link to billing management. 4. Somewhere on the billing management screen there should be some easy to figure out way to cancel. Details will vary but in general cancelling logically makes the most sense as part of payment management, so it belongs where other payment management goes such as adding or updating a credit card. If the site wants to it would be fine to have a separate subscription management section that is linked to on the account page parallel to billing management. That might make sense if it is a service where there are options users can add to or remove from subscriptions. For example a streaming service might have separate paid options such as higher video resolution, more simultaneous streams allowed, removing ads, and adding specialized content (e.g., porn, foreign language videos). That wouldn't really belong under billing so putting it in a separate subscription management section would be better, and then cancelling would best fit there too. Billing management would then just be managing your payment methods.
  - SoftTalker 1y ago
    Wherever the site has a link to "Subscribe" or "Upgrade" there should be a link to "Manage My Subscription" and that should take you to someplace where "Cancel" is easy to find.
  - fastball 1y ago
    Yes, I am happy with this flow and this is the flow on 90% of subscribed services I use.
BriggyDwiggs42 1y ago
Yup
TulliusCicero 1y ago
If it's directly on the account profile page that's probably a reasonable compromise.
thomastjeffery 1y ago
I would like that, as would many here, but let's consider an alternative: What if the subscription was just as difficult as your ideal cancellation UX flow? I would like that, too. Let the homepage just describe your product, and maybe some pricing.

consp 1y ago

> Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? Yes, since the alternative is what you have now: impossible to find and if you find it highly annoying. Even if you have the law which says "canceling must be as easy as subscribing" like where I live it still isn't even close due to efforts of government creating a law but failing (by design) to fund the agency tasked with keeping the companies in check.

wing-_-nuts 1y ago

>Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? ABSOLUTELY YES

accrual 1y ago
Even better would be a little field showing the rate and due date: [Cancel] [USD 12.99/mo billed on the 20th]
fastball 1y ago
Fair enough. I'm going off my experience with cookie banners, and how that whole thing seemed like a great idea at the time but turned out to mostly be an incredible annoyance. In the same way, I don't think I'd enjoy a cancel button being front-and-center and cluttering up an interface at all times, given that I don't want to perform a cancellation action the vast, vast majority of the time when I am using a subscription service. 95% of the services I use already stick a cancellation button in either a "billing" section or a "user" section, which is generally quite easy to find and use in the rare instances I need it.

hurfebuff 1y ago

Would you want a "click to subscribe" function that works like that? I wouldn't, I would like some form of confirmation before buying a subscription. I don't see the problem in a unsubscribe function having a symmetrical confirmation in any service that doesn't try to trick me into a subscription. And actually, even more so for services that try to trick me...

reverendsteveii 1y ago

I want the big cancel button

0_____0 1y ago
I think realistically three clicks would be fine. Click to settings Click to cancel Click to confirm cancel Usually signing up takes more effort than that! I didn't even have to type anything.

jjulius 1y ago

>Do you actually want there to be a big "Cancel" button in the top right corner of every subscribed service? Yes.

tchalla 1y ago

It's ok that you don't need something. That's fine. That said, we don't define policies based on your need. So, I won't disqualify your need. I would ask you to think more than you.

fastball 1y ago
If this suggested policy isn't based on consumer need, what is it based on?

jabroni_salad 1y ago

Could you describe your ideal cancellation workflow?

tzs 1y ago
I'd be happy with this. 1. Login 2. Go to your account page. 3. That should have a link to billing management. 4. Somewhere on the billing management screen there should be some easy to figure out way to cancel. Details will vary but in general cancelling logically makes the most sense as part of payment management, so it belongs where other payment management goes such as adding or updating a credit card. If the site wants to it would be fine to have a separate subscription management section that is linked to on the account page parallel to billing management. That might make sense if it is a service where there are options users can add to or remove from subscriptions. For example a streaming service might have separate paid options such as higher video resolution, more simultaneous streams allowed, removing ads, and adding specialized content (e.g., porn, foreign language videos). That wouldn't really belong under billing so putting it in a separate subscription management section would be better, and then cancelling would best fit there too. Billing management would then just be managing your payment methods.
- SoftTalker 1y ago
  Wherever the site has a link to "Subscribe" or "Upgrade" there should be a link to "Manage My Subscription" and that should take you to someplace where "Cancel" is easy to find.
- fastball 1y ago
  Yes, I am happy with this flow and this is the flow on 90% of subscribed services I use.

BriggyDwiggs42 1y ago

Yup

TulliusCicero 1y ago

If it's directly on the account profile page that's probably a reasonable compromise.

thomastjeffery 1y ago

I would like that, as would many here, but let's consider an alternative: What if the subscription was just as difficult as your ideal cancellation UX flow? I would like that, too. Let the homepage just describe your product, and maybe some pricing.