Ever heard of "Body language"? It's worth looking up "Nonverbal Communication" in Wikipedia. It's estimated 2/3rds of all communication is nonverbal. A therapis

Ever heard of "Body language"? It's worth looking up "Nonverbal Communication" in Wikipedia. It's estimated 2/3rds of all communication is nonverbal. A therapist I know also mentioned something like this. Many of the HN readers are developers. We want everything to be deterministic. If A, then B. 1+1=2. And so on. Hence the angst in some comments. The author may not be 100% correct everywhere. The examples seemed to get a little more judgmental towards the end of the list. But these are great soft skills to have, people! Next time you have a crazy user or boss, observe their body language. It might help.