People sometimes know where they want to get, often that place can be described with buzzwords. They don't always know how to get there. Clueless managers often

People sometimes know where they want to get, often that place can be described with buzzwords. They don't always know how to get there. Clueless managers often don't know how to get there, they might only have an inkling as to what are some of the properties of their desired state. They will talk about that subset of things, they cannot do anything else for they are not aware of the how, much less the whole picture. Once the teams deliver a state with the desired and the unspecified and undesired properties, the team and the manager get angry.