We have 2 main products: a SaaS and a desktop app (1mln+ users combined). It's a pain in the ass to support the desktop app: - many people refuse to upgrade fo

We have 2 main products: a SaaS and a desktop app (1mln+ users combined). It's a pain in the ass to support the desktop app: - many people refuse to upgrade for various reasons so we have to support ancient versions (especially for important clients), for stuff like license activations etc. - various misconfigurations (or OS updates) on Windows can make the app suddenly crash and burn - and you waste time investigating the problem. My favorite recent bug: the app works OK everywhere except on some Japanese systems where it just crashes with access violation (see the next bullet point) - debugging is hard, because you don't have immediate access to the machine where the bug triggered - originally it was built 100% for Windows but now we have people asking for a MacOS port and it's a lot of work - people crack our protection 1 day after release and can use it without paying SaaS has none of those problems: - people are used to the fact that SaaS applications are regularly updated and can't refuse to upgrade - modern browsers are already cross-platform - browser incompatibilities are easier to resolve - you debug your own, well-known environment - if someone doesn't play by the rules, you just restrict access with 1 button