I spoke about this before [0]. As engineer number one in a startup that specialized in customer service automation, I can see how they were fooled by an upward

I spoke about this before [0]. As engineer number one in a startup that specialized in customer service automation, I can see how they were fooled by an upward trend. The problem is the arrow plateaus at ~40%. Even humans cannot handle all requests because some don't make sense or are unrealistic. But at least a human can make that judgement and be held accountable for their decisions. I'm baffled when companies makes such drastic decisions, I'm pretty sure if they had asked (they probably did and ignored them) their AI team, they would have advised against firing their agents. https://news.ycombinator.com/item?id=43880490 https://news.ycombinator.com/item?id=43880490