I'm more curious about how much cost of customer service can Klarna cut by using AI , and how much marginal improvement to their customer service can Klarna ach

I'm more curious about how much cost of customer service can Klarna cut by using AI , and how much marginal improvement to their customer service can Klarna achieve. Customer service should be an amazing application to AI: AI solves X% of the problems, and for the remaining 1 - X% of the problems, customers will tell the system deterministically, which means the company can continuously improve their systems with customer feedbacks.