Maybe companies will just want someone to hold to account. Did you see the recent case of the airline’s customer service LLM that promised someone a refund due

Maybe companies will just want someone to hold to account. Did you see the recent case of the airline’s customer service LLM that promised someone a refund due to a relative dying? And the courts forced the airline to honour it despite it not being accurate (turns out LLMs have more humanity than a corporation). Putting your company in the hands of an LLM workforce could save a few dollars, but it can cost a lot too.