http://en.wikipedia.org/wiki/Social_CRM http://en.wikipedia.org/wiki/Social_CRM Social CRM (Customer Relationship Management) is use of social media services,

http://en.wikipedia.org/wiki/Social_CRM http://en.wikipedia.org/wiki/Social_CRM Social CRM (Customer Relationship Management) is use of social media services, techniques and technology to enable organisations to engage with their customers. Social CRM is often used as a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for relevant mentions of their product and brand and react accordingly.