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Ok, so what is "Social CRM"?
by brown9-2 14y ago
Ok, so what is "Social CRM"?
- mh- 14y agohttp://en.wikipedia.org/wiki/Social_CRM http://en.wikipedia.org/wiki/Social_CRM Social CRM (Customer Relationship Management) is use of social media services, techniques and technology to enable organisations to engage with their customers. Social CRM is often used as a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for relevant mentions of their product and brand and react accordingly.