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Based on what you said in that first paragraph, I predict that in five years the average ski resort will have less than half as many employees as it does today.
by gravitycop 18y ago
Based on what you said in that first paragraph, I predict that in five years the average ski resort will have less than half as many employees as it does today. People may tend to prefer to deal with in-person people, but this competes against the value provided by automation and tele-help (e.g. questions can be routed to centralized, inexpensive call-centers).
- robak 18y agoPeople are sick and tired of talking to recorded voices. Trust me - if you want to win a customer coming back every winter to ski - you will pay stupid 8 bucks an hour to a student. Because this is more economical than losing customers.