>“Once the crews isolated that exact section that had the devices that were not properly communicating to each other, they were able to just simply disconnect t

>“Once the crews isolated that exact section that had the devices that were not properly communicating to each other, they were able to just simply disconnect them,” she told KQED. “That is what allowed us to finally get service back up and running.” Should it not be "they were able to just simply reconnect them"? Surprise to see no exact problem been given in the article and comments section. Curious to see is it a legit computer networking problem, and if yes what they actually were? Could they install a proper fail over connection to prevent the outage in the first place?