"...I can't give you a technical answer as I'm just the marketing guy..." "Unfortunately I can't answer the following questions about security precautions, but

"...I can't give you a technical answer as I'm just the marketing guy..." "Unfortunately I can't answer the following questions about security precautions, but I can see if one of our engineers can hop on the thread to respond." I don't think he's not explaining it because it would be insecure. He's not explaining it because he doesn't know it well enough.