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Here's the answer you'll get if you write to their support complaining about the change: Hi Obie, As often happens in the software business, vendors “end of l

Here's the answer you'll get if you write to their support complaining about the change: Hi Obie, As often happens in the software business, vendors “end of life” older platforms and migrate customers to new versions or platforms. The service you purchased a “lifetime subscription” to will no longer be supported or available from Joyent. On the other hand, we appreciate and value your business as an early customer. As such, we have created special offers specifically for you to make this transition as easy as possible. Details and promo codes were provided to you in the email. I hope you will be able to take us up on the offer and see the benefits of our new platform. Thanks, ------------------ Peter Yorke Senior Solutions Architect JoyentCloud.com

holgate 14y ago
That's the boilerplate that the support desk is sending out to everyone. I suppose the question to ask is this: "Were you lying back in 2006 when you said the offer was good '[a]s long as we exist', or are you lying now? Or did you decide to renege on your promise somewhere in-between?" You'll get the same boilerplate response, but it'll be on record.
- falava 14y ago
  I have obtained 50% refund from the support desk by replying to the sunset email and asking for it. This morning I found this Jason Hoffman post about the EOL and a possible refund here and added to my response email: http://discuss.joyent.com/viewtopic.php?pid=240955#p240955 http://discuss.joyent.com/viewtopic.php?pid=240955#p240955 In my case and theirs, I consider this partial refund ok because I have been using his service 8 years and now I will move my small sites to a cheaper host.
michaelhoffman 14y ago
In that situation I might write back: Dear Peter, Thank you for your "message." I find your breach of contract totally "unacceptable" and I will see you in "court." Michael
hboon 14y ago
I wrote back several words with a link http://discuss.joyent.com/viewtopic.php?pid=64656#p64656 http://discuss.joyent.com/viewtopic.php?pid=64656#p64656 as well as a screenshot like http://cl.ly/image/2y3k0x3p3a0v http://cl.ly/image/2y3k0x3p3a0v. Let's see where that brings us.

holgate 14y ago

That's the boilerplate that the support desk is sending out to everyone. I suppose the question to ask is this: "Were you lying back in 2006 when you said the offer was good '[a]s long as we exist', or are you lying now? Or did you decide to renege on your promise somewhere in-between?" You'll get the same boilerplate response, but it'll be on record.

falava 14y ago
I have obtained 50% refund from the support desk by replying to the sunset email and asking for it. This morning I found this Jason Hoffman post about the EOL and a possible refund here and added to my response email: http://discuss.joyent.com/viewtopic.php?pid=240955#p240955 http://discuss.joyent.com/viewtopic.php?pid=240955#p240955 In my case and theirs, I consider this partial refund ok because I have been using his service 8 years and now I will move my small sites to a cheaper host.

michaelhoffman 14y ago

In that situation I might write back: Dear Peter, Thank you for your "message." I find your breach of contract totally "unacceptable" and I will see you in "court." Michael

hboon 14y ago

I wrote back several words with a link http://discuss.joyent.com/viewtopic.php?pid=64656#p64656 http://discuss.joyent.com/viewtopic.php?pid=64656#p64656 as well as a screenshot like http://cl.ly/image/2y3k0x3p3a0v http://cl.ly/image/2y3k0x3p3a0v. Let's see where that brings us.