Seriously, I think about this all the time, especially now that SaaS is so prevalent and unavoidable in many of our lives. I think consumers just really have n

Seriously, I think about this all the time, especially now that SaaS is so prevalent and unavoidable in many of our lives. I think consumers just really have no idea what is happening behind the scenes. Especially with CI/CD most consumers only really notice something changed when there is a blatant new bug or a UI change. It would probably blow their mind to know that the software gets updated sometimes dozens of times per day without them even knowing. My wife is an interesting example. She couldn't really care less about SaaS vs. Whatever, until Canva deploys a nasty bug that wrecks her work, causes her to lose changes, and subsequently deliver late. When I told her that my normal troubleshooting step would be reinstall the previous version and try again, and asked her how she would accomplish that with Canva, I think she finally got it.