Right. I wouldn't say that my interactions with those people were great, but they weren't nearly as bad as any of the automated systems that I've used. Also, I

Right. I wouldn't say that my interactions with those people were great, but they weren't nearly as bad as any of the automated systems that I've used. Also, I think you may have made a typo that negated the meaning of some of your comment (but I believe I can understand what you meant anyway).