It's funny. During tax season this year, I was engaging with several "tax professionals" from H&R Block in order to answer some, hopefully elementary, questions

It's funny. During tax season this year, I was engaging with several "tax professionals" from H&R Block in order to answer some, hopefully elementary, questions about my tax situation. And you know what, I could never ever get a straight or clear or definitive answer from them! It was infuriating. It seemed that my business was too small or insignificant to them to bother. They missed appointments and most of their branches were closed. I believe that they're a significantly understaffed industry. When I finally got an in-person tête-a-tête, the guy was just Googling stuff -- I mean he was not even looking on IRS.gov, just Google -- and I got so pissed I walked right out. So ironically, the best advice I found, the best distillation of good information, was through Google's Gemini LLM. I asked Gemini many tax questions, and it was able to cogently answer them with correct terminology, and enough correct advice that I was able to navigate the IRS.gov publications and corroborate them from the horse's mouth. So at this point I feel like engaging an LLM in particular topics is far more productive than engaging a human on the front-lines. The humans are poorly trained, underpaid, overworked, and unreliable.