> How can you finish things in a world where you can keep improving systems indefinitely? It means getting them to a point where the decision-makers at the comp

> How can you finish things in a world where you can keep improving systems indefinitely? It means getting them to a point where the decision-makers at the company are happy. Rational mindset for an employee, but the problem (for the company) is that upper management is usually unqualified to distinguish good vs. bad technical work. So under this advice, engineers do the minimal work to “deliver” lots of features in order to check off the OKR for upper management, but the engineering is done poorly. Upper management has no insight into the quality of the work, but over time the bugs and performance degradation pile up, while engineering managers get promoted and OKRs completed. The only real resolution is to push technical expertise as high up into the org as possible, so that even if engineers are only appeasing upper management, upper management will demand good quality work. Apple is the notable example of this org structure: there are no general managers except Tim Cook; everyone who reports to Cook is a technical expert.