> They don’t care about you. You are a number on a screen that happens to pay their company money sometimes. Actually that reminds me, I couldn't figure out ho

> They don’t care about you. You are a number on a screen that happens to pay their company money sometimes. Actually that reminds me, I couldn't figure out how to cancel my old insurance online and couldn't get to a person on the phone - I just deleted the direct debit, and waited until they called me to sort it out.