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Well also phone numbers cost money & that kind of "customer excellence" is not incentivized by anyone at the company.
by vlovich123 2y ago
Well also phone numbers cost money & that kind of "customer excellence" is not incentivized by anyone at the company.
- TeMPOraL 2y agoMost importantly though, because it's theoretically possible to address the fraud issue through the number they given, eventually, this ticks some regulatory compliance box about giving your customers recourse, and compliance is all that matters to the company - as lack of it would cost them actual money. Individual customers? On the margin, they're less than pocket change.