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Because they don't give a shit about you, they just want to hold on to your money.
by SpaceNoodled 1y ago
Because they don't give a shit about you, they just want to hold on to your money.
- vlovich123 1y agoWell also phone numbers cost money & that kind of "customer excellence" is not incentivized by anyone at the company.
- TeMPOraL 1y agoMost importantly though, because it's theoretically possible to address the fraud issue through the number they given, eventually, this ticks some regulatory compliance box about giving your customers recourse, and compliance is all that matters to the company - as lack of it would cost them actual money. Individual customers? On the margin, they're less than pocket change.