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I work at Oxide, and support engineering is worth far more than that. It literally means the rest of us don't have to be on customer oncall all the time — I've
by sunshowers 1y ago
I work at Oxide, and support engineering is worth far more than that. It literally means the rest of us don't have to be on customer oncall all the time — I've spent long stretches of my career doing that and it's extraordinarily stressful. Do you know how valuable that can be?
- alistairSH 1y agoSure, but at some size, the support engineers are at max workload and you hire somebody to triage calls for them.
- sunshowers 1y agoWe're building our product in a way that we stave that off as long as possible! In many ways the whole theory of our product is to avoid that kind of issue.