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Like this: 1. Login to your account 2. Click on "Request Support" 3. In the dropdown "Grant access to support for:" choose "30 minutes" 4. Submit the f
by biot 14y ago
Like this:
1. Login to your account
2. Click on "Request Support"
3. In the dropdown "Grant access to support for:" choose "30 minutes"
4. Submit the form
5. The site displays a phrase such as "banana black puzzle lightbulb"
as well as a phone number to call or a support form to submit.
The words are chosen from a list of 256 common, unambiguous words
making the odds of guessing 1 in 4 billion.
6. The CSR, upon using this phrase, gets 30 minutes access to your
account through their support portal only. All CSR actions are
logged in your account which you can view.
Of course, this takes development time away from features. It's much easier to just ask for the password and login using the same interface users use.