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Automatic refund everyone involved?
by bmacho 1y ago
Automatic refund everyone involved?
- vincnetas 1y agoso should they refund everyone who had free trial and started paying afterwards? what if they wanted to start paying?
- deleted 1y ago[deleted]
- deleted 1y ago[deleted]
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- infecto 1y agoAnd what if they simply missed that it continued charging with the stripe email? It’s a dark pattern that they should fix.
- freedomben 1y agoThey are fixing it. The only debate in this thread is whether they should automatically refund everybody who might have been affected, regardless whether that person intended to continue or not. That's a pretty different thing.
- bmacho 1y agoI don't see how this is a debate. People unsubscreibed Kagi, they never subscribed again, billing them is illegal, period. (And even if it were legal, why would anyone want to that in the first place? If I operated a business I most certainly wouldn't want to bill people that are not my users.) "wHaT iF tHeY wAnTeD tO sTaRt pAyInG?" was just a joke on twisted cartoon scammer logic, not an argument. Anyone that wants to use Kagi again can click on the subscribe button.
- infecto 1y agoNo that’s not it. The contention was around two things 1) the dark pattern and 2) should they refund everyone. I get it, people love Kagi, I do too. But this is a bad pattern that they should never have allowed on the first occurrence. Yes they said they are looking into fixing it but it was a soft commitment and they also should think about refunding folks.